In 2025, enterprises are rushing to turbo-charge digital transformation agendas with hyper-personalized CRM strategies—and Salesforce continues to wield zenith status as the platform fuelled for this evolution. True, with an extended array of features, however, real potential comes out with integrations and configuration done to measure. This has given rise to Agentforce consulting services as the contemporary critical layer of the Salesforce ecosystem.

In terms of agent collaboration in real time and omnichannel intelligence, the Agentforce experts add a strategic touch to Salesforce implementations for organizations that handle huge contact centres, varied field sales teams, or service operations. They integrate Agentforce from high-volume lead flows to advanced agent workflows across global locations and make the difference between a highly effective and an inefficient CRM investment.

This blog showcases five trusted names in Agentforce integration specialists—firms that are making profound changes in Salesforce operations by designing more intelligent, prompt, and openly scalable agent workflows.

1. 360 Degree Cloud Technologies

As a Salesforce Summit Partner that boasts a rich history across more than 30 industries, 360 Degree Cloud is the natural choice for companies incorporating Agentforce into broader Salesforce implementations. Their Agentforce integration services are not limited to setting up a contact centre. 

360 Degree Cloud engineers adaptive agent environments that leverage Salesforce Service Cloud, Experience Cloud, and Custom LWC Components. Their Agentforce-certified architects assist organizations in:

• Building real-time agent analytics that integrate with native Salesforce dashboards.

• Developing predictive agent routing logic based upon business hierarchies.

• Allowing for low-latency CTI (computer telephony integration) with existing telephony providers.

360 Degree Cloud has taken a no-compromise stance on the quality of staff; there are 800+ Salesforce certifications to back up their stance. Their consultants have mostly been noted to align Agentforce to HIPAA, GDPR, and ISO compliance mandates in sectors such as healthcare, insurance, and banking.

Headquarters: Los Angeles, CA

 Founded: 2012

 Notable strength: End-to-end Agentforce strategy and implementation for enterprise-scale service operations

2. Persistent Systems

Persistent Systems stands apart for its capability to insert Agentforce logic within industry-specific Salesforce architectures. With pervasive footprints in BFSI and telecom, they specialize in creating dynamic agent environments across dispersed teams.

Their Agentforce consulting consists of: 

• Adaptive case triage models

• AI-based recommendations integrated into agent consoles

• Field service data integrated with contact centre records

Persistent integration experts are also noted for their ability to build scalable, event-driven architectures to enable real-time synchronization between Agentforce and external CRMs or legacy customer systems.

Headquarters: Santa Clara, CA

 Founded: 1990

 Notable strength: Cross-industry capability of Agentforce orchestration in unison with legacy systems

3. Appirio (A Wipro Company)

Appirio has always been at the forefront of developing innovative Salesforce solutions, with the Agentforce practice being no different. Thoughtfully building connected worker strategies, Appirio empowers organizations to reconcile remote agents, mobile field staff, and internal case managers onto one Salesforce-powered interface.

Agentforce consulting typically entails:

• Developing multi-locale agent org structures

• Real-time field-to-desk sync with offline data collection

• Building scalable, modular apps within the Salesforce ecosystem

Appirio's enterprise-first orientation makes them the go-to firm for companies pursuing CRM consolidation post-merger or moving away from a piecemeal contact center stack.

Headquarters: Indianapolis, IN

 Founded: 2006

 Notable strength: Global agent unification strategies with Agentforce serving as a central layer

4. Cognizant

They have an Agent Force integration team under their Salesforce practice that delivers strategic projects to multinational enterprises. Their clients come from insurance, pharma, and aviation sectors, which require the utmost level of standby real-time data routing and SLA governance.

They specialize in:

• Agentforce integration with AI-based sentiment scoring engines

• Building scalable LWC frameworks for multilingual agent support

• Designing enterprise governance models for multi-country rollouts

With a resiliency slant, the company gets Agentforce deployments aligned with hard-core QA regimes, stress-testing, and incident workflows in a proactive mode to cater for mission-critical use cases.

Headquarters: Teaneck, NJ

 Founded: 1994

 Notable strength: Agentforce scale-out for regulated industries with complex compliance needs

5. Ascendix Technologies

Ascendix offers a product innovation and consulting hybrid model for Agentforce. The consulting activities of Ascendix mainly focus on mid-market and real estate practitioners to design a Salesforce solution where agent productivity is measured and continuously enhanced throughout the granular workflows.

Their Agentforce services usually include:

• Created Console Layouts for bespoke agent tasks.

• Making Agent query load data tiering a better solution.

• Salesforce-native dashboards with reportable agent performance KPIs.

If you are in an organization where they both need CRM brain and UI/UX surgery, Ascendix is a great microcosm where performance engineering meets user-centric design at operational scale.

Headquarters: Dallas, TX

Year founded: 1996

Strength: Agentforce apps are so focused on your niche audience, they are UX design principles themselves

It is not another instance of the Salesforce module, but it has more serious intentions to drive agent productivity, agent data responsiveness and business resilience. However, unlocking its full value is so much more than just implementation. A mix of technical maturity, industry compatibility and a firm grip on agile integration strategy will earn the day.

Whether it is big brand names such as 360 Degree Cloud or niche solution partners (like Ascendix Technologies), which offer Agentforce mastery to take your Salesforce journey beyond the commodity deployments.

Whether the burden you are shouldering is to ramp service teams up or refine omnichannel journeys, or boil operational SLAs down in different environments, housing your mission-critical Salesforce strategy with Agentforce consulting services can be a game changer for your future-proof incremental workforce.