With the growing ownership of vehicles, Service Advisor jobs have gained a lot of importance in the automotive industry in India. A Service Advisor is the communication link between a customer and a technician at the dealership or service center. Service Advisors are the ones who respond to customer inquiries about servicing vehicles, record the complaints, work up the cards, give estimates, and deliver vehicle after servicing when it can be carried out. They communicate with the workshop teams and update them, thereby ensuring that work is done satisfactorily and efficiently.

Important Duties

Greet customers and determine service requirements

Make job cards and provide estimates

Coordinate with mechanics and track the progress of the job

Advise on further services when needed

Make sure vehicles are delivered on time and with quality

Gather feedback and resolve issues

Skills & Qualifications

To be successful in Service Advisor positions, you require:

Good communication and customer service abilities

General knowledge of car systems

Problem-solving and time management skills

Knowledge of service software or CRM programs

A diploma or degree in Automobile or Mechanical Engineering is desirable, but 

On-the-job training is usually undertaken.

Career Prospects

These service advisor jobs in India can provide a very bright scope in terms of career 

growth, starting from the lower levels and moving up to senior levels such as a 

Service Manager. Salaries appear to be somewhere in between INR 15,000 and 

60,000 monthly, depending on one's experience combined with the company.