A healthcare provider in USA bestows countless hours of medical care to their patients. Apart from offering care, there are other responsibilities that a healthcare facility needs to take care of. The doors of the facilities close, but the work doesn't stop. 

After business hours and during the weekends, your patients depend on phone calls with the healthcare providers for their medical emergencies and queries. You can attend the calls that you can, and the rest transfers to voicemails to get checked, waiting until a staff member can respond during your busy operating hours. These calls can be managed with the help of a call center in USA.

When you can address the incoming calls from your patients, you can begin to face the hurdles of weeding through them to find the urgent needs. For each call that could be answered with a quick visit to your healthcare website, there's another, potentially urgent, call on hold, wasting crucial minutes waiting for your help.

You always want to offer sufficient time and a personal touch to every patient of yours, but at times it becomes too much for you and for your staff to handle all the calls. 

Thankfully, you no longer have to choose between the number of patients you can assist and the level of quality you can offer. By hiring a US based call center for medical answering services, you can manage all your inbound calls that are specifically tailored to your healthcare practice. Now, your patients can get the personalized assistance they need, or whenever they need it, without long queued times or unreliable after-hours communication.

Find out how medical answering services can improve your healthcare practice.

BENEFITS 

11.     COST SAVINGS: As we all know that, time is money, and every minute invested in handling non-core healthcare tasks and attending phone calls is a minute that could have been dedicated to some other important tasks. While you choose to hire additional in-house staff to ease the strain of your call volume, this would require more investment. Instead, when you hire a healthcare call center based in the USA for your medical answering service's needs, you can access several cost-saving options. These include:

• Calls after-hours- Your hired call center can offer 24/7 service while you only have to pay for the taking and to make calls, not for the idle hours in between. This automatically saves your time and money to a great extent.
• Single-point-of contact- Instead of hiring a receptionist and additional in-house staff to manage calls at each location, your call center company can serve as a sole point of contact for your healthcare practice.
• Reduced employee costs- Lesser employees mean less spent on their salaries, insurance, training, paid leaves, and other expenses. 
• Decreased liability- With complete irrefutable records and compliance with HIPAA and government requirements, your medical answering service can minimize potential liability and help you save hundreds of thousands of dollars.

22.     PROTECTION OF PHYSICIAN LIABILITY AND TIME: After office hours, doctors give themselves a break to relax after tiring patient care hours. They, too, have to connect with their family and recover from their hours of stress. Unfortunately, no one can predict emergencies during any hour of the day. No one can control sudden medical issues with patients, which means physicians often have to handle these concerns during their time off. Having a US based call center partner, patients can directly speak to healthcare professionals after hours and at any time of day or night. 

These live agents in a call center evaluate each call, transfer the urgent ones to the required physician, and offer support for a minor concern that can be handled from their end as well. One thing to keep in mind is that hiring a reliable and HIPAA Compliant healthcare call center services is a must as agents sitting behind the calls must be well-versed in basic medical knowledge and well-accustomed to medical terminologies. In addition, outsourcing can help protect physicians' private numbers, letting them enjoy their time off without having to neglect patients in their time of need.

3. DECREASED CALL HOLD TIMES- Your patients are busy in their lives, but your healthcare practice is busy as well. As much as you like to answer all the calls in a shorter span of time, but still, due to lack of workforce, patients are put on hold. With a US based customer service company at your service, all your patient's calls are carefully filtered and redirected to the concerned person, who is always available to attend every call. Live agents use customized scripts to extend your current in-house team and use advanced software to upload all the important and confidential data to your system. The answering service allows you to address all your patient's needs in a reasonable time, enhancing their satisfaction and encouraging future referrals to their family and friends.

4. MEET HIPAA-COMPLIANCE REQUIREMENTS- Disasters are inevitable. Being ready is key to maintaining your healthcare practice operations whenever a disaster strikes. Power outages, regional pandemics, snowstorms, hurricanes, and other unexpected mishaps can quickly cause major issues if you are not prepared. Though you might not keep your doors open during such times, call centers in USA can keep your phone line open and available for both patient and employee needs. You can also use an emergency alert system to update your staff and patients through mass text messages or pre-recorded voice for any additional emergency communication.

5. MEET GOVERNMENT REQUIREMENTS- When a healthcare provider is conducting Medicare outbound education, and verification (OEV) calls, the government needs strict adherence to its guidelines. Unfortunately, managing these calls and setting up the desired system can be time-consuming and expensive. Having an answering service, you can use an OEV BPO service provider to cut down costs, meet the legal requirements, and keep your patients happy. Your outsourcing partner will contact new enrollees, answer enrollee questions, use pre-approved scripts, and thoroughly document responses, response rate, progress, and other essential metrics. 

6. MAINTAIN IRREFUTABLE RECORDS: It is very important to keep your health practice safe and secure when dealing with patient information as sensitive as medical records. Every call made through your outsourced answering service is recorded and time-stamped, offering accurate, irrefutable records whenever needed.

7. INCREASE PROFITABILITY- With American call centers handling your calls, your staff has more time to focus on the tasks necessary to keep your healthcare practice running smoothly. Every minute saved by your in-house call center team is the time that can be used more productively to enhance your profitability. Your patients can reach your service 24/7/365, ensuring you never miss a call. Also, you can give your patients the attention they need when they require it, which will help decrease the number of appointments and no-shows for concerns that can be handled over the phone.

FINAL WORDS

All of the benefits mentioned above will help your healthcare facility create a more satisfying patient experience. More effective operations will help you decrease your patients' time waiting during appointments and phone calls. Healthcare centers in USA will be able to reach your healthcare practice at any time and during any situation to get the answers and help they need. Your physicians will only have to take the important calls, allowing them to respond quickly and efficiently.